These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Our training team can help you book training for your organisation or for a third party. Users can demonstrate their competency with two new exams and earn certification from Apple. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Your day in the Apple Store is filled with a range of focused support and service tasks. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. An Apple logo or digital badge is a seal of approval and a promise of excellence. Youll need to be flexible with your schedule. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. After submitting my application it was a waiting game. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Copyright 2023 Apple Inc. All rights reserved. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. I agree to the. The entire store team benefits from your commitment to providing the best care for customers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Just fill out the form or call us directly on 0203 507 1728. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. The latest news and updates, direct from Apple. Apple participates in the E-Verify program in certain locations as required by law. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title In the US alone, Apple has 265 retail stores across 44 states. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Theyre so grateful and that feels really good.. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Learn more (Opens in a new window) . Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Youll need to be flexible with your schedule. This cookie is set by GDPR Cookie Consent plugin. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Save someone's day. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. When a customer needs assistance, you quickly assess their situation. Apple today launched updated professional training and certifications for IT support and management. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Apple Inc. All rights reserved. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Europe's No.1 Apple Training Specialist. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple is a drug-free workplace. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You have excellent time management skills and can make decisions quickly. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Get discovered. Necessary cookies are absolutely essential for the website to function properly. All our courses are practical, hands-on, and led by trusted Apple experts. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Come eager to listen and learn from your team, your mentors and your customers. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. iOS 17 Wishlist What Do We Want to See? Check your badge on Credly for specific expiration dates. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. The next 10 days were essentially "Apple boot camp." The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. You maintain composure and customer focus while troubleshooting and solving issues. We draw on the differences in who we are, what weve experienced, and how we think. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Copyright Access your favorite topics in a personalized feed while you're on the go. As businesses become more reliant on technology, the need for security professionals will continue to grow. Great offering by Apple! This cookie is set by GDPR Cookie Consent plugin. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. When a customer needs assistance, you quickly assess their situation. I worked for Apple in a Connecticutstore from October 2010 through May 2012. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Come eager to listen and learn from your team, your mentors, and your customers. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple is a drug-free workplace. Its a secure, shareable credential. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Copyright 2023 Apple Inc. All rights reserved. This cookie is installed by Google Analytics. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Apple Inc. All rights reserved. I also think readers might find the level of diversity among the talent at Apple very inspiring. Get weekly top MacRumors stories in your inbox. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Apple is an equal opportunity employer that is committed to inclusion and diversity. At first I didn't understand why she was so upset about an easily replaceable phone. This requires a lot of testing and coordination between different teams within Apple. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. This cookie is used for advertising, site analytics, and other operations. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Top editors give you the stories you want delivered right to your inbox each weekday. You need a current, government-issued ID to check in with the proctor and begin the exam. A career as an Apple Technical Specialist can be both rewarding and challenging. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. You can find information about the accommodations request process in the. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. United States Department of Labor. To view your favorites, sign in with your Apple ID. Please note that all salary figures are . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Another perk of working there: Customers love Apple, so my days were often pleasant. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Analytical cookies are used to understand how visitors interact with the website. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. We were thanked for coming and then excused once we had completed our quiz. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Filter our Apple training by your desired technology. The cookie is used to store the user consent for the cookies in the category "Other. You may be communicating with customers about technical issues or non-technical issues. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. At other times, you refer customers to support team members who get them up and running again. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The mob used the electronics in the store to play music and record their dance routine. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Demonstrate and validate your expertise, whether you're an app developer or IT professional. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Navigate to our course pages through the links below. Discover even more benefits of doing what you love. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Apple Inc. All rights reserved. Learn more about your EEO rights as an applicant (Opens in a new window) . Helping customers and providing technical assistance. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. It was just a few days later when I received my first follow-up call. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. They can also help businesses to develop and implement best practices for protecting their data. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. I guess the one part of the job I didn't look forward to was closing the store at night. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Apple training delivers everything you need to learn about the technologyonline and on your time. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple's most powerful Mac will finally shift to Apple silicon. Apple is a drug-free workplace. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Apple benefits help further the well-being of our employees and their families in meaningful ways. It was a month before any of us would be on the sales floor alone. When a customer needs assistance, you quickly assess their situation. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. When a customer needs assistance, you quickly assess their situation. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Finding the right course should be simple and intuitive. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Therefore, we are committed to treating all applicants fairly and equally. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. The customers can make or break the day which led to many days being . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Technical Specialists are the people who make sure that Apples products work as advertised. The best part of working for Apple: It had to be launch days! Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple is an equal opportunity employer that is committed to inclusion and diversity. Surname must be different to the First Name. Assess employee needs and develop tech training related courses and/or programs. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Our training team can help you book training for your organisation or for a third party. Learn more about your EEO rights as an applicant (Opens in a new window) . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To view your favorites, sign in with your Apple ID. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. You have excellent time management skills and can make decisions quickly. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Take proctored certification exams from your home or office. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Save someone's day. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. What it's REALLY like to work in an Apple store:You get to work with really creative people. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others.
