She said it's been that for 6 months. I called ahead before going to see what the policy was. It's best to give your local Goodwill donation center a phone call to find out if your items are acceptable. Covering the past, goodwill return ohio law says that will be held at cleveland cavaliers news, and bars at cleveland and information on retail sales. Dressing rooms still closed. I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". The Goodwill return and exchange policy go hand in hand. Having a receipt and having tags on them still you are double dipping the consumer. I have always donated to good will that must run it to the thousands of Dallas over the years. Goodwill Industries also hires veterans and individuals who lack either education, job . They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. The clerk did not mention that the purchases are Final Sale. According to the Goodwill refund policy, you will get complete a refund for a return in the form of a gift card. Purchased glass measure cup. Goodwill accepts clothing (which is the most popular item from donors), household items, electronics, and retail inventory.. Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. And that's when the feather's started to fly! Show them goodwill policy and they said depend on the store for refund policy. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). At Step 2, add information about your website/app and business. That's only show how top management can destroy the idea of mission. Nowhere in your return policy blurbs do you say that items can be returned to any Goodwill in the area. I purchased a computer cord and every thing that goes inside got home to put it together the cord does not work computer parts is wrong I am out of over $60.00 dollars then I have 7 days to return now they don't have the right parts what will goodwill just keep my money I just want my computer parts which they don't have that is not good business.it you but something that is wrong or does not work. They should be investigated. I know one thing they need to have a thing up in the store say that. Seems a bit shady. Had to toss both of them. Greedy mofos. It is a non-working charger that should never have been placed on the shelf for sale in the first place. I waited 30 minutes & ended up in 5pm traffic! Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. They ran when they were plugged in but when I went to use them , neither worked. And Resellers would have a knockout drag out over the stuff! At least all sales arent final. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! Learn How Donate Donations of all kinds bring meaningful change to the environment, individuals, and our community. It just doesn't seem right that they come out ahead over my misfortune. We would not be able to make the difference that we have without the support of the communities we serve. Everything in there has been donated, which means it is USED/WORN/BEEN IN PEOPLE'S HOUSES WITH GOD KNOWS WHAT, but now we can't return after a week, sometimes even just 1 day. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! $12,950. This fair policy had always made me feel free to purchase even high-end items without fear of losing money because of an unexpected reason to return a purchase. Bought a brand new Goodwill mattress, their brand. You rely on customers treat them right. I told her this was very disappointing and I will have to consider any future purchases considering my loss of $15+. You can get more rewards by joining Goodwill. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. So I am out 200.00????? I'm out of money. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. You've made enough money off of used, over priced, ripped, and just flat out crap stuff. I had a receipt showing that I had purchased the shoes that morning. Goodwill said the threats appear to be directed at a particular store in Stark County. The refusal to give a refund on items returned within a 7 day period is infuriating. I buy AND DONATE at the Goodwill. It's all about making money for CEO and upper management and not to help the struggling people it portrays. The cans and can nots of donations. Talk about ripping your customer off. They were very ugly the way they had a,"oh well .sorry about my luck attitude . If you have bought a product from Goodwill and are not satisfied, then you can easily vail the goodwill return policy. The other one serves vets, & everyone I know prefers it for several reasons. Dell recycles computers and computer parts in Ohio. coupon greed, no when you donate something your coupon is only good for 20% of a used item nothing new from target can you use your coupon on. Isn't Goodwill, Goodwill? This isn't always practical, and terrible customer service example. Hi, In addition, there are no expiration dates for a gift card. What's the difference?? Double taxes and give me a gift card for selling me a broken item. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. She took it down but would not allow me to take with me as I shopped further. Just One day after purchase and was told. You can return the product within 30 days from the purchase date. Goodwill refunds in the form of store gift cards. The shorts were also way to tight . IF GW cares at all, they could train their people even better than before Covid and take time to help them understand why it matters. Goodwills in Ohio are a collaborative group of not-for-profits leading the way to independence and self sufficiency through job training, placement and other unique services. This was the store in Lexington, TN. I purchased an item on October 24th and returned it on the 27th. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. 9. What happens after I donate my items to Goodwill? You just lost me as a customer FOREVER. I purchased a tote bag at the Florin Road store yesterday. of course within 7 days. So many people and organizations rely on the ability to return things when they do not work, or do not fit. #Satisfied Customer. I spoke with her and she has been extremely helpful and professional and has worked with me in my situation. Old used shirts. i come at 3pm not even 12 hours later they put thm back for sale they sold 4 that i already purched. What so ironic is that your non profit organization must be balling so big that you've forgotten what The name and meaning of "Goodwill" really means and stands for!!! Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. Not even Store Credit??? If you are not going to allow people to try things on, you should at LEAST allow an exchange. Will never shop there again.cgnt. I will think twice about shopping there from now on. According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. !!! I just wanted to exchange them for another pair of shoes. It was taped up inside the box, so it's not something I could have seen. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! When I went in to exchange it, they gave me a receipt for store credit. I tried to explain, but the employee was rude and kept interrupting me. Job Club When not,they collect tax twice. When I got back to home and checked was broken. Some of the Goodwill covid-19 updates are provided below. It's not a return if you're just giving me my money back for something I didn't get to begin with. Bought them, brought them home, and LO! I didn't have time to shop around when I was in there for the return so I requested store credit for another time. Here is what the process looks like: I took them to the cashier and said "you can't sell these! Questions. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. Goodwill puts unreasonable prices on housewares, furniture, ect. Either in cash or in store credit. I purchased a $30 mirror that should've had Bluetooth and light up, but it did nott. I had to call to find out. should be ABLE Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. They did not let me return them. Find the answer to many of our Frequently Asked Questions. The manager told me she'd make an exception this one time, so I was able to get a credit. 8. If you are unhappy or not completely satisfied with a product you purchased from Goodwill, then you can return it. The clerk then said if anything didn't fit it could be returned to any Goodwill store. You have to buy something else right now. All rights reserved. In how many days can we return the product? I have a very hard time fitting it in my car so I TRIED to return it today. The customer expected it to work. I will never shop there again. She basically dismissed my issue; said the no return policy was always in effect even before Covid, that the signs were posted at the check-out counter (which they were not), and that I just didn't look hard enough. People shop here because they don't have the money to buy new, and yet you throw whatever is donated into your shelves not knowing if it works or not. Took it back the same day for a refund, the lady told me no refunds are given not even store credit. The organization does not accept mail-in returns. If they are having a good day they mark the prices down. We hold items for 30 days, if the item is not picked . So we continually refresh our racks and shelves keeping product selection extra fresh. The following items ARE eligible to exchange for store credit: Clothing Shoes I purchased all of my family's clothes and would only return them if they did not fit after they tried them on at home. Please review your policy with every Goodwill store. I respect the return policy but I want to tell something is not fair for buyer, especially electronic. What is Goodwill's Store Refund & Return Policy. I don't understand how. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. But im sure people whose WORK FOR GOODWILL can get REFUNDS, and not have to take "STORE CREDIT". ""TRUTH"". Sale Items (clothes) cannot be returned for store credit?? I've shopped Goodwill for 40 plus years. I asked them why I couldn't get it for $1.99. This program helps you get a low-interest reliable, used vehicle. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. I was happy they accepted my jeans, so I could exchange them for other ones. I posted a few days ago about my Panasonic DVD Theater System and Sony Video Camcorder Return and how I was only left with an in store credit. The policies, procedures, benefits, and explanations provided herein are effective July of 2012. Lets hope my new work pants fit since the dressing rooms arent opened either. I just tried to return a pair of shoes. Original hanging tag or sticker must still be attached to the item. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! Not sure when the policy was instituted as I don't recall seeing this on my previous receipt but more unbelievable that the staff was not aware of their own policies. Let alone they try to tell us that they don't mark prices on the items they get in. All other items SOLD AS IS. I don't know that I'll be going to goodwill from now on because of this. It doesn't hurt them to give money back on a bad item. As far as in store credit goes, I won't be coming back to use it. Sorry - no refunds or store credits. 177. I am done supporting Goodwill. Wait until the Goodwill team signals . No cribs, car seats, walkers or other products that do not meet the current safety standards of the US Consumer Products Safety Commission, including recalled items. And they don't honor it half the time since their workers seem to make up their own rules. The cans and can nots of donations. The return would not be accepted if you fail to submit the receipt you got while making the purchase. Accepted returns must include purchase receipt and original Goodwill tag. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. I checked online for Goodwill's return policy and was happy to see it included in store credit! They were so rude. I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". I have admired GW for providing folks with limited means a shopping alternative. He also said it's printed on the receipt that clothes are not returnable which it is not. I got Jack at the register. Then I had to give my ID to get my money back. I would hope that if Goodwill has a customer service that they would read these comments. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Does Publix Take EBT? You All Have Nothing To Lose And Everything To Gain. Tax ID 94-1254638. Goodwill is shooting themselves in the foot with this unfair policy. Would'nt even offer a store credit.i asked had they checked it out to be sure it would hold water. When you drop off your donations at Goodwill, you'll receive a receipt from a donation attendant. this is the goodwill in jonesboro st. Mcdonough georgia. Exactly like the person who posted a little bit earlier on here. DONATE STUFF. The donor is asked to fill out the receipt with an itemized listing of the donation items, if they plan to claim it on your taxes. I used to be a regular customer but not anymore. So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. Save my name, email, and website in this browser for the next time I comment. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. Spoke to a woman who acted as a manager. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Dissatisfied Customer. Lumberton NJ. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes.
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